How to Build an Unstoppable Healthcare Marketing Team 

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April 7, 2023

Discover the symptoms of an underperforming marketing team and learn how to transform your healthcare organization into a thriving, high-performance marketing machine.

Recognizing the symptoms of an underperforming marketing team

It’s easy to overlook the signs of an underperforming marketing team in a healthcare organization. But, like an undiagnosed illness, the longer these symptoms persist, the more severe the consequences. Here are some telltale signs that your marketing team may be underperforming:

  • Stagnant growth: Are you experiencing little or no new patient acquisition, despite investing in marketing efforts?
  • Poor patient retention: Do you find it difficult to keep existing patients engaged and loyal to your healthcare organization?
  • Inefficient marketing spend: Are your marketing expenses not yielding the desired return on investment (ROI)?
  • Low employee morale: Is there a lack of enthusiasm, passion, and creativity among your marketing team members?

If you’ve identified any of these symptoms, it’s time to take a closer look at the root causes and address them head-on.

The consequences of ignoring the problem

Allowing these symptoms to fester will lead to a number of detrimental consequences for your healthcare organization:

  1. Loss of market share: As your competitors outperform you, they will inevitably seize a larger share of the market, making it even more difficult for you to recover.
  2. Decreased profitability: With a dwindling patient base and inefficient marketing spend, your bottom line will suffer.
  3. Tarnished brand reputation: Patients and potential patients may view your healthcare organization as unprofessional or out-of-touch, further hindering growth.
  4. High employee turnover: Talented marketers may seek opportunities elsewhere, exacerbating the problem and leaving you with a less capable team.

To avoid these consequences, it’s crucial to address the root causes of an underperforming marketing team and create a high-performance environment. Here’s how we do it.

Step 1: Align marketing goals with organizational objectives

To truly transform your healthcare organization into a marketing powerhouse, you must commit to a holistic approach that addresses each aspect of your marketing team’s performance.

Create a clear and unified vision for your marketing team that aligns with your healthcare organization’s broader goals. This will ensure that everyone is working toward the same objectives and can help foster a sense of shared purpose among team members.

Step 2: Invest in professional development

Equip your marketing team with the skills and knowledge they need to succeed. Provide ongoing training, mentorship, and opportunities for professional growth to ensure your team stays at the cutting edge of healthcare marketing.

Step 3: Foster a culture of collaboration and innovation

Encourage your marketing team members to collaborate, share ideas, and experiment with new approaches. Create an environment where calculated risks are celebrated and learning from failures is valued.

Step 4: Implement performance metrics and accountability

Track key performance indicators (KPIs) to monitor progress toward your marketing goals. Hold team members accountable for their performance and provide constructive feedback that helps them improve.

Step 5: Incentivize and reward excellence

Recognize and reward high-performing team members with incentives that align with your organization’s goals. This will foster a sense of pride and ownership among your team and encourage them to strive for continued excellence.

The impact of a high-performance marketing team

When you’ve successfully implemented these strategies, your healthcare organization will experience a profound transformation.

  • Increased patient/client acquisition: A high-performance marketing team will utilize effective strategies, cutting-edge tools, and targeted messaging to attract more new patients to your healthcare organization. 
  • Improved patient/client retention: With a more engaged and motivated marketing team, you’ll create stronger relationships with your patients, ensuring they remain loyal to your organization.
  • Higher marketing ROI: By investing in professional development and fostering a performance-driven culture, you’ll see a significant increase in the return on your marketing investments.
  • Enhanced brand reputation: A high-performing marketing team will create compelling campaigns that elevate your organization’s brand, solidifying your reputation as a trusted healthcare provider.
  • Reduced employee turnover: A supportive, collaborative, and results-oriented environment will keep your marketing team members engaged, reducing the likelihood that they’ll seek opportunities elsewhere.

By transforming your marketing team into a high-performance machine, you’ll create a positive feedback loop that drives ongoing success for your healthcare organization.

It’s important to note that this is not a one-time endeavor, but rather a continuous journey. As the healthcare landscape evolves, your marketing team must adapt and grow to maintain its competitive edge.

By embracing these steps, you’ll empower your marketing team to reach new heights, driving sustained growth and profitability for your healthcare organization. And in doing so, you’ll not only create a thriving business but also improve the lives of countless people who rely on your services.

Ready to transform your healthcare organization’s marketing performance?

Join our next OPTICS™ Accelerator cohort and learn the secrets to building a high-performing marketing team that drives exponential growth.

In this digital marketing course, we teach the OPTICS™ Framework–our proven, structured approach to achieving marketing objectives by training and building a high-performing marketing and business development team within your organization. 

Whether you need individual attention and training or prefer the group coaching and training approach, the OPTICS™ Framework is designed to transform your marketing department into a well-oiled machine that generates consistent results while streamlining communication between team members, departments, and executive leadership.

Join the OPTICS™ Accelerator now and start your journey to a high-performing marketing team that drives exponential growth in your healthcare organization.